Pretty and Polished offers replacements for damaged goods. Please email us a picture of your broken/damaged product within 24 hours of receiving it to firstname.lastname@example.org
We will not accept returns in exchange for a refund of any cosmetic goods such as (but not limited to) Nail Polish, Cuticle Care products, Makeup, or Skin Care. Accepting returns of these items poses sanitary concerns.
If you have an issue with a product such as (but not limited too) formula issues, color variants, or you received the wrong product please email us at the above listed address asap. Once we receive your email we will send out a return shipping label for you to use to return the product to us. Once the product has been received by us we will send out your replacement.
We have combined our policies page to make this more streamlined. This section has been copied over from our Etsy shop and it references our policies:
Once your order is shipped and a customs number is received by you (the customer) it is out of our hands. If for some reason you do not receive the package within the amount of time suggested to wait for an international package you will need to contact us and file a claim with your postal system.
We will only put exactly what is in your package on the custom forms and the value of the contents. Postal regulations are very strict and the bad far outweighs the good in regards to fines and such.
As the buyers, you are responsible for any taxes, fees, and/or duties that are associated with international shipping. Pretty and Polished will not be responsible for any items that are taken by customs.
Lost or Missing Packages:
All domestic packages are sent with tracking numbers. If you are having an issue with a package that was sent but isn’t showing that it has been delivered, or a package that shows delivered, but didn’t show up, please contact your local post office asap and open a case for a missing package. If they are unwilling to help, as some are, please let us know if there is anything we can do. Currently, the USPS does not insure hazardous items.
Damaged on Arrival:
We are more than happy to replace a polish that was damaged in shipping. We request that you send a picture of the broken polish within 24 hours of delivery. If there is something actually wrong with the polish itself, we will ask that you return the bottle to us for an exchange.
We do not offer refunds, only replacements. If you need a product replaced we will send you a paid for return shipping label. Once we receive the product back for testing we will send your replacement product out.
Keeping in mind the health and safety of our customers, we cannot accept polishes back for returns. Most of our polishes have been swatched not only by us, but bloggers all over the web. A quick Google search will usually result in many pictures. Please look at as many pictures as you can before purchasing so you know what you are getting.
We ship all packages within 3-7 business days of receiving your order.
Custom orders can take up to 2 weeks depending on the order.
Pretty and Polished packages are processed and shipped within 7 business days after initial purchase. Processing and shipping times do not include Holidays.
PLEASE MAKE SURE YOU ARE HAPPY WITH YOUR PURCHASE. I CANNOT COMBINE ORDERS OR REFUND SHIPPING FEES.
You may ask for additional services on your orders at your own cost (signature confirmation, etc.).
All polishes are individually wrapped in bubble wrap and mailed in a poly bubble mailer or a box filled with bubble wrap.